Payment Policy

We accept a range of secure and convenient payment methods to ensure a smooth checkout experience.

These may include:

• Credit and debit card payments
• Secure online payment gateways
• Instant electronic funds transfer (EFT)
• Bank deposit (manual payment option where applicable)

All payment methods are processed through trusted third-party providers to ensure security and compliance with industry standards.

We take the security of your personal and financial information seriously.

All transactions are processed using secure encryption technologies and trusted payment gateways. Impact Tools Outlet does not store or have direct access to sensitive payment details such as full card information.

Customers are responsible for ensuring that their payment information is accurate and protected when making transactions online.

Orders will only be processed once payment has been successfully completed and confirmed.

• Instant payment methods are confirmed automatically
• Bank deposits or EFT payments may require manual verification

Customers may be required to provide proof of payment in certain cases to facilitate faster processing.

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise specified.

Prices are subject to change without prior notice. While we strive for accuracy, errors may occur. In such cases, we reserve the right to correct pricing errors and cancel or adjust orders where necessary.

Orders are processed after successful payment confirmation.

For manual payments such as EFT or bank deposit:

• Payment must be completed within 24–48 hours of placing the order
• Orders may be cancelled if payment is not received within this timeframe

Processing and shipping timelines begin only after payment confirmation.

If a payment is declined or fails:

• The order will not be processed
• Customers may retry using a different payment method

Impact Tools Outlet is not responsible for delays caused by declined transactions or banking issues.

To protect both customers and our business, we may conduct payment verification checks.

This may include:

• Identity verification
• Confirmation of billing details
• Additional security checks for high-value orders

Orders suspected of fraudulent activity may be delayed, cancelled, or declined.

Refunds are processed in accordance with our Return & Refund Policy.

• Refunds are issued to the original payment method
• Processing times may vary depending on payment providers
• Certain transaction or processing fees may not be refundable

Customers are advised to review our Return Policy for detailed conditions.

Customers are encouraged to contact us directly to resolve any payment-related issues before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in:

• Suspension of customer accounts
• Refusal of future transactions
• Legal action where applicable

We are committed to resolving disputes fairly and efficiently.

Applicable taxes and charges are included or calculated at checkout where required.

For international orders within Africa:

• Additional duties, taxes, or import fees may apply
• These charges are the responsibility of the customer

This Payment Policy complies with applicable financial and consumer protection regulations within the Republic of South Africa.

Customers may have additional rights under local laws which are not limited by this policy.