Return & Refund Policy

Customers may request a return for eligible products within a specified period from the date of delivery. To qualify for a return, the product must be unused, in its original condition, and returned in its original packaging with all accessories, manuals, and components included.

The product must not show any signs of use, damage, or alteration. Items that have been installed, used, or tampered with may not be eligible for return unless found to be defective.

We reserve the right to inspect all returned items before approving any return, refund, or exchange.

Requests submitted after this period may not be accepted unless required by applicable consumer protection laws within South Africa.

It is the customer's responsibility to ensure that return requests are initiated within the specified timeframe.

Certain items are not eligible for return under any circumstances unless defective upon delivery.

These include, but are not limited to:

• Products that have been used or installed
• Items not returned in original packaging
• Clearance, discounted, or final sale items
• Products damaged due to misuse, negligence, or improper handling

We reserve the right to refuse returns that do not meet our return eligibility criteria.

Customers are required to provide clear photographic or video evidence of the issue. Upon verification, we will assess the situation and may offer:

• A replacement product
• Repair service where applicable
• A full or partial refund

Failure to report damaged or defective items within the specified timeframe may result in the claim being declined.

To initiate a return, customers must contact our support team with the following information:

• Order number
• Product details
• Reason for return
• Supporting evidence where applicable

Once the request is reviewed and approved, return instructions will be provided. Returns must not be sent without prior authorization.

Unauthorized returns may be rejected and returned to the sender at the customer's expense.

All returned products are subject to inspection upon arrival at our facility or designated return location.

We will assess whether the returned item meets the eligibility conditions. Approval of refunds, exchanges, or replacements is dependent on the outcome of this inspection.

If the item does not meet the required conditions, the return may be declined.

Refunds will be issued to the original payment method used at the time of purchase. Processing times may vary depending on the customer's bank or payment provider.

Shipping fees, handling costs, or service charges may not be refundable unless the return is due to an error on our part.

We may offer exchanges for eligible products in cases where:

• The product is defective
• The incorrect item was delivered
• The product meets return eligibility criteria

Exchanges are subject to product availability at the time of request.

Customers may be responsible for return shipping costs unless the return is due to:

• A defective product
• Incorrect item delivered
• Shipping error caused by Impact Tools Outlet

In such cases, we may cover or reimburse return shipping costs upon approval.

If a delivery attempt fails due to incorrect information or customer unavailability:

• Additional delivery attempts may incur extra charges
• Orders unclaimed after multiple delivery attempts may be returned to our facility
• Customers will be responsible for any additional shipping costs for re-delivery
• Refunds for unclaimed orders may be subject to restocking fees

It is the customer's responsibility to provide accurate delivery information and ensure availability to receive the order.

In certain circumstances, a restocking fee may be applied to returned items. This fee helps cover the costs associated with processing, inspecting, and restocking returned products.

Restocking fees typically range from 10% to 20% of the product's purchase price and may apply to:

• Returns initiated due to customer preference or change of mind
• Items returned outside the standard return window but within legal requirements
• Products that require special handling or repackaging

Restocking fees will not be applied to returns due to defective products, shipping errors, or incorrect items delivered.

Many of our products come with manufacturer warranties that cover defects in materials and workmanship. Warranty terms vary by product and manufacturer.

For warranty claims:

• Contact our support team with your order details and description of the issue
• Provide proof of purchase and any required documentation
• Follow the manufacturer's warranty claim process as directed

Warranty coverage does not include damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

Please refer to the product documentation or contact us for specific warranty information for your purchase.

For customers in selected African countries outside South Africa:

• Return policies may vary based on local regulations and shipping logistics
• International return shipping costs are the responsibility of the customer unless the return is due to our error
• Customs duties, taxes, and import fees are non-refundable
• Processing times for international returns may be longer than domestic returns

Please contact our support team before initiating an international return to receive specific instructions and confirm eligibility.

This policy is designed to comply with the Consumer Protection Act of South Africa and other applicable consumer protection laws.

Nothing in this policy limits or excludes your statutory rights as a consumer, including but not limited to:

• The right to receive goods that are of acceptable quality
• The right to receive goods that match their description
• The right to return faulty or misrepresented goods
• The right to fair and honest dealing

If you believe your consumer rights have been violated, you may contact the National Consumer Commission or seek independent legal advice.

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

The "Last Updated" date at the bottom of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed of any updates.

Your continued use of our website and services after any changes constitutes acceptance of the updated policy.