PRIVACY POLICY

OVERVIEW

This Privacy Policy describes how Impact Tools Outlet ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

Impact Tools Outlet operates an eCommerce platform supplying home appliances across South Africa and selected African countries. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Our store is hosted on Shopify Inc., which provides us with the online eCommerce platform that enables us to offer products and services to our customers.

SECTION 1 – INFORMATION WE COLLECT

When you visit our website or interact with our services, we may collect different types of information depending on how you use our site.

Personal Information

We collect personal information that you voluntarily provide when placing an order, creating an account, or contacting us. This may include your name, email address, phone number, billing address, shipping address, and other contact details.

Order Information

When you make a purchase, we collect transaction-related data including order details, product selections, and payment confirmation. Payment information is processed securely through third-party payment providers and is not stored on our servers.

Device and Usage Information

We automatically collect certain information about your device and interaction with our website. This includes your IP address, browser type, device type, time zone, pages visited, and how you interact with our website.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience, analyze traffic, and improve our services.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your information for a variety of legitimate business purposes, including:

• To process and fulfill your orders
• To communicate with you regarding purchases, delivery, and support
• To provide customer service and respond to inquiries
• To improve our website functionality and user experience
• To detect and prevent fraud or unauthorized transactions
• To send marketing communications (only where consent is provided)

We ensure that your data is used only for purposes that are lawful, transparent, and necessary.

SECTION 3 – SHARING OF PERSONAL INFORMATION

We do not sell your personal information to third parties.

However, we may share your information with trusted service providers to operate our business effectively. These may include:

• Payment processing providers
• Shipping and logistics partners
• Website hosting and technical support providers
• Marketing and analytics services

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

SECTION 4 – DATA SECURITY

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

These measures include secure servers, encrypted transactions, and restricted access to sensitive data. While we strive to protect your information, no method of transmission over the internet is completely secure.

SECTION 5 – DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

This includes retaining data for:

• Order fulfillment and delivery
• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention

Once your data is no longer required, it is securely deleted or anonymized.

SECTION 6 – YOUR RIGHTS (POPIA – SOUTH AFRICA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for data processing
• Object to certain types of data processing

To exercise any of these rights, you may contact us directly using the details provided below.

SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior and traffic patterns
• Personalize your shopping experience
• Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of our website.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies before providing any personal information.

SECTION 9 – MARKETING COMMUNICATIONS

With your consent, we may send you promotional messages about products, offers, and updates.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

SECTION 10 – CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

SECTION 11 – INTERNATIONAL DATA TRANSFERS

As we operate within South Africa and serve customers across African countries, your information may be transferred and processed in different jurisdictions.

We ensure that appropriate safeguards are in place to protect your data during such transfers.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

SECTION 13 – CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at: