Shipping Policy

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During peak seasons, promotional periods, or high order volumes, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation notification along with tracking details where applicable.

We provide nationwide delivery across South Africa, including major cities such as Durban, Cape Town, Johannesburg, and surrounding regions.

• Standard delivery time: 2–5 business days after dispatch
  
• Estimated total delivery time: 3–8 business days (including processing and delivery).
  
• Remote or outlying areas may require additional delivery time
• Free delivery may be offered on selected products or promotional offers

All delivery timelines are estimates and may vary depending on courier operations and location.

We offer international shipping to selected African countries.

• Estimated delivery time: 5–12 business days after dispatch
• Delivery timelines vary based on destination country and logistics conditions
• Customs clearance procedures may impact delivery timeframes

Customers are responsible for ensuring accurate delivery details to avoid delays.

Shipping costs are calculated at checkout based on:

• Delivery destination
• Product weight and dimensions
• Shipping method selected

The final shipping cost will be displayed before payment is completed.

Free shipping within South Africa may apply to selected products or order thresholds.

Once your order has been shipped, tracking details will be provided via email or SMS where available.

Please allow 24–48 hours for tracking updates to become active after dispatch.

Customers are responsible for ensuring that someone is available to receive the order at the delivery address.

If delivery is unsuccessful:

• The courier may attempt redelivery
• Additional charges may apply
• Delivery delays may occur

Please ensure all contact and address details are accurate at checkout.

While we aim to meet all estimated delivery timelines, delays may occur due to factors beyond our control, including:

• Weather conditions
• Courier delays
• High demand periods
• Customs clearance processes

Impact Tools Outlet is not responsible for delays caused by third-party logistics providers.

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery or expected delivery date
• Provide your order number and supporting evidence (photos if applicable)

We will investigate the issue and provide a resolution, which may include a replacement or refund where applicable.

Customers must ensure that all shipping details provided are accurate and complete.

Impact Tools Outlet is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete information.

For international shipments within Africa:

• Customs duties and taxes may apply depending on the destination country
• These charges are the responsibility of the customer
• Delays may occur during customs processing

For all shipping-related inquiries, please contact: